Policies
Kuhani Spirit 14-Day Ritual Guarantee
We stand by the spirit of every product we create. If your experience with our ritual goods doesn’t meet your expectations, you may return your item within 14 days of delivery for a full refund “no questions asked”.
Please notify us within 7 days if there’s an issue with your order so we can make it right, spirit-led and heart-centered.
Note: All sale items are final and may not be returned or exchanged, as they are offered as-is with love.
Cancellations: Orders may only be canceled if they are still in processing and have not yet shipped.
Sacred Shipping + Order Policy
Each Kuhani Spirit product is handcrafted with intention and care. Due to the artisanal nature of our offerings, please allow up to 14 business days (excluding weekends and holidays) for your order to be processed before shipping. Once your ritual package ships, a tracking number will be sent to you via email.
By placing your order, you honor and accept this timeline. We do not issue refunds or cancellations due to buyer’s remorse.
To ensure a smooth delivery, please double-check your address before completing your order. This includes full street names, numbers, apartment or unit details, and correct abbreviations. Kuhani Spirit is not responsible for lost, delayed, or misdelivered packages due to incorrect or incomplete address information entered at checkout.
How We Collect Your Sacred Digital Footprint
When you visit Kuhani Spirit, we gently gather certain information from your device to help us better understand and serve your journey. This includes your web browser, IP address, time zone, and certain cookies placed on your device. As you move through our online temple, we also observe the pages you view, the products you explore, and how you arrived at our site whether through search terms, another website, or divine alignment. We refer to this as your Device Information.
We collect this information through the following technologies:
Cookies – Small data files placed on your device, often including a unique anonymous identifier. These help us remember your preferences and enhance your browsing experience. You can learn more or disable cookies by visiting allaboutcookies.org.
Log Files – These track actions on our site and capture details like your IP address, browser type, service provider, referring and exit pages, and timestamps.
Web Beacons, Tags, and Pixels – These sacred digital tools help us understand how you flow through our site, so we can improve the path for future visitors.
When you make or attempt to make a purchase through our site, we collect information you share with intention, including your name, billing and shipping address, payment details (like credit card numbers), email, and phone number. We refer to this as your Order Information.
All information is treated with care and respect, aligned with the spirit of trust we aim to cultivate in our community.